FAQ

Frequently Asked Questions

Where do you ship?

We currently ship to Switzerland, most European countries, the United Kingdom, United States, Canada, Australia, and South Korea. You’ll find more details in our Shipping Policy.

How much is shipping and how long does it take?

Shipping costs depend on your country and the total weight of your order. Delivery takes approximately 5–15 business days. You’ll see exact costs at checkout before completing your order.

Will I have to pay customs or VAT?

It depends on your location. Switzerland, France and the UK may charge customs fees or VAT upon delivery. These are determined by your country’s regulations and are not included in our prices. No additional fees are expected for most other destinations.

Do you accept returns?

For hygiene reasons, all sales are final. We do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 3 days of delivery and we’ll assist you as soon as possible.

Are your products really vegan and cruelty-free?

Yes. Every product listed on K-Veglow is carefully selected to be vegan, cruelty-free, and made in Korea. We only partner with brands that align with our values.